Terms of Service

OVERVIEW

This website is operated by Inviktus Pty Ltd (“Inviktus”). Throughout the site, the terms “we”, “us” and “our” refer to Inviktus. Inviktus offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By using/visiting this website, providing your personal details and/or purchasing anything from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions. Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read through our terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by our Terms and Conditions of Service. Should you not agree to same, you may not access the website or use any services. If the Terms of Service are considered an offer, acceptance is expressly limited to these specific Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. The latest version of the Terms of Service can be viewed on our website at any time.

We reserve the right to update, change or replace any part thereof to our website at any given time without any further or prior notice. You are responsible for ensuring that you are up to date with our terms and conditions. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you state that you:

  • are at least 18 years of age,
  • or that you have given us your consent to allow any of your minor dependents to use this site.
    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service and/or access to anyone for any reason at any time.

You understand that your information (not including credit card information) may be transferred unencrypted and involves (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or up to date. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is done at your own risk.

This site may contain certain historical information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site and stay up to date.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products and/or prices at any given time without prior notification.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS

Our products are exclusively sold online through this website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We cannot guarantee that your computer monitor’s display of any colour will be an accurate display of the exact colours of our product.

We reserve the right, but are not obligated, to limit the sales of our products to any person or geographic region. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products will meet your expectations.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per order or per any other criteria. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You further agree to adhere to our Return Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include third-party materials.

Third-party links on this website may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and shall not have any liability or responsibility for any third-party materials or websites or any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party’s policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, with or without our request, you send certain specific submissions (for example competition entries) etcetera, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:

  • to maintain any comments in confidence;
  • to pay compensation for any comments; or
  • to respond to any comments.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy please refer to the appropriate link.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice.

SECTION 12 – PROHIBITED USES

You are not permitted to use our website for any unlawful purpose or to violate any law.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We cannot be held liable for any inaccurate information published on the website and/or any incorrect prices displayed on the website, save where such liability arises from the gross negligence or willful misconduct of Inviktus, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of our Help Centre.

WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, THE WEBSITE OR THE CONTENT CONTAINED IN THE WEBSITE; OR YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE AND/OR ANY LINKED THIRD-PARTY WEBSITE.

Should it be found that we are liable to you for any damage or loss, you agree that such liability shall not exceed the amounts paid by you to us or R1000 (whichever is lower).

SECTION 14 – INDEMNIFICATION

You agree to indemnify us fully against any and all claims, liability, damages, loss, or expenses (including legal fees on an attorney and client basis) arising out of or in connection with any legal action related to your use of our website.

SECTION 15 – GOVERNING LAW

These terms and conditions are governed by and construed in accordance with the laws of South Africa.

SECTION 16 – CHANGES TO TERMS OF SERVICE

We reserve the right to update these terms at any time. You should regularly review the Terms of Service.

Privacy Statement

Chimola SA is committed to protecting the privacy and accuracy of confidential personal client/customer information to the extent possible, subject to provisions of the Protection of Personal Information Act of 2013 (POPIA). To learn more about how we collect, keep and process your personal information in compliance with the POPIA, please read our Privacy Policy.  This Privacy Statement was last revised on 23 September 2024. We may change this Privacy Statement at any time and for any reason. We encourage you to review this Privacy Statement each time you visit the website. If we decide to make a significant change to our Privacy Statement, we will post a notice on the homepage of our website for a period of time after the change is made.  If you have questions or comments about this Privacy Statement, please use the e-mail address on this website. In South Africa, consumers have a deep mistrust and lack the confidence that organisations use the information they collect lawfully and for an agreed-upon purpose. The Protection of Personal Information Act (POPIA) of 2013 is South Africa’s new data protection law. It joins a raft of similar laws around the world. We, Chimola SA, believe consumer privacy is something that they never have to question. It should be simple, straightforward, and understanding. Therefore, Chimola SA builds its Privacy Policy Statement on these three objectives:

  • Respect for consumer privacy.
  • Provision of transparency on information processing.
  • Provision of security as it relates to cyber theft, data loss and identity theft.

We believe that privacy should be focused on private consumer interactions, data encryption, reducing data permanence, data safety, interoperability of devices and applications, and secure data storage. We take full responsibility in terms of the Protection of Personal Information Act of 2013 (POPIA) to take reasonable measures to ensure data security and prevent data breaches or loss. POPIA is about security, in addition to being about respecting the rights of the data subject. Chimola SA shall promote a culture of data privacy and digital transformation as a vital strategy in the complexity of our daily operations. This would deliver a competitive advantage to Chimola SA soon. Chimola SA acknowledge that there is no single tool that can accomplish end-to-end POPIA compliance, but that it is only possible through the ethical conduct of employees and managers, and the security and maintenance of our data protection systems.

Privacy Statement

Introduction

This disclaimer governs the use of this website. By using this website, you accept this disclaimer in full.

Advice

The information found on this and other related sites are not legal, financial or medical advice and should not be viewed or used as such. You must therefore not rely on the information on this website as an alternative to legal, financial or medical advice from an appropriately qualified professional.

Representations or Warranties

We exclude all representations, warranties, undertakings, and guarantees relating to the website to the maximum extent permitted by applicable law and subject to section 5 below. Without prejudice to the generality of the foregoing paragraph, we do not represent, warrant, undertake or guarantee:

  • that the information on this website is correct, accurate, complete and not misleading
  • that the use of guidance on this website will lead to any particular outcome or result

Limitations and Exclusions of Liability

The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer are subject to section 5 below; and govern all liabilities arising under the disclaimer or in relation to the website, including liabilities arising in contract, delict (including negligence) and for breach of statutory duty. We will not be liable to you:

  • in respect of any losses arising out of any events beyond our reasonable control
  • in respect of any business losses, including without limitation loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill
  • in respect of any loss or corruption of any data, database or software
  • in respect of any special, indirect or consequential loss or damage

Exceptions

Nothing in this disclaimer shall:

  • limit or exclude our liability for death or personal injury resulting from negligence
  • limit or exclude our liability for fraud or fraudulent misrepresentation
  • limit any of our liabilities in any way that is not permitted under applicable law
  • exclude any of our liabilities that may not be excluded under applicable law

Severability

If a section of this disclaimer is determined by any court or other competent authority to be unlawful and/or unenforceable, the other sections of this disclaimer continue in effect.   If any unlawful and/or unenforceable section would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the section will continue in effect. 

Law and Jurisdiction

This disclaimer will be governed by and construed in accordance with South African law, and any disputes relating to this disclaimer will be subject to the exclusive jurisdiction of the courts of South Africa.

Our Details

In this disclaimer, “we”, “us” and “our” means and refers to Chimola SA.

Website Privacy Policy

This notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”). At Chimola SA, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently.

The Information We Collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly.  For this purpose, we will collect contact details including your name and organisation. We collect information directly from you where you provide us with your personal details.  Where possible, we will inform you what information you are required to provide to us and what information is optional. Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

How We Use Your Information

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.  For example:

  • To gather contact information
  • To confirm and verify your identity or to verify that you are an authorised user for security purposes
  • For the detection and prevention of fraud, crime, money laundering or other malpractice
  • To conduct market or customer satisfaction research or for statistical analysis
  • For audit and record-keeping purposes
  • In connection with legal proceedings

Disclosure of Information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act. We may also disclose your information:

  • Where we have a duty or a right to disclose in terms of law or industry codes
  • Where we believe it is necessary to protect our rights

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information remains secure. Our security policies and procedures cover:

  • Physical security
  • Computer and network security
  • Access to personal information
  • Secure communications
  • Security in contracting out activities or functions
  • Retention and disposal of information
  • Acceptable usage of personal information
  • Governance and regulatory issues
  • Monitoring access and usage of private information
  • Investigating and reacting to security incidents

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure. We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Your Rights: Access to Information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require.  We will need a copy of your ID document to confirm your identity before providing details of your personal information. Please note that any such access request may be subject to payment of a legally allowable fee.   

Correction of Your Information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to the personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

Definition of Personal Information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, COR Concepts also includes the following items as personal information:

  • All addresses including residential, postal and email addresses
  • Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department

How to Contact Us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.

Website Terms and Conditions of Use

Introduction

  1. These terms and conditions shall govern the use of our website.
  2. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part thereof, you must not use our website.
  3. If you are under 18, you will need to get your parent(s)/guardian(s) permission before contacting and interacting with us on this website. Please refer to our Children’s Privacy Policy for more information.

Cookies

Our website uses cookies. By using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookie requirements as set out below.

  1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  4. We use cookies for the following purposes:
    1. authentication – we use cookies to identify you when you visit our website and as you navigate      our website;
    2. status – we use cookies to help us to determine if you are logged into our website;
    3. shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website;
    4. personalisation – we use cookies to store information about your preferences and to personalise our website for you;
    5. security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and protecting our website and services generally;
    6. analysis – we use cookies to help us to analyse the use and performance of our website and services.
  5. Managing Cookies

Most browsers allow you to refuse to accept cookies and to delete them. The methods for doing so vary from browser to browser, and from version to version. You should be able to manage your cookies such as blocking and deleting cookies via these links:

  • CHROME – chrome://settings/content/cookies
  • FIREFOX – about:preferences#privacy
  • OPERA – Settings > Advanced > Privacy & Security > Site Settings > Cookies

Blocking all cookies will have a negative impact on the usability of our websites. If you block cookies, you will only be able to use limited features on our website.

Copyright Notice

  1. Copyright Notice
  2. Copyright ©Chimola SA 2024
  3. Subject to the express provisions of this notice, we, together with our licensors, own and control all the copyright and other intellectual property rights on our website and the material on our website. 
  4. All the copyright and other intellectual property rights on our website and the material on our website are reserved.
  5. Copyright License
    1. You may:
      • view pages from our website in a web browser
      • download pages from our website for caching in a web browser
      • stream audio and video files from our website
    2. Other than as specifically allowed by the other terms in this notice, you may not download or print any material from our website.
    3. You may only use our website for your own personal purposes, and you must not use our website for any other purposes such as commercial benefits.
    4. Except as expressly permitted by this notice, you may not edit or otherwise modify any material on our website.

    

Intellectual Property and Restrictions on Use

This website contains information that is owned by and licensed to including but not limited to text, design, layout, graphics, organization, magnetic translation, digital conversion and other information related to the website. This information is protected under applicable intellectual property laws and reproduction, distribution, publication or any other use other than in accordance with the next paragraph is strictly prohibited.

You are granted a non-exclusive, non-transferable, revocable license to access and use this website strictly in accordance with these Terms; to use this website solely for personal, non-commercial purposes; to download or print out information from the website solely for personal, non-commercial purposes, provided that all copyright and other intellectual property notices therein are unchanged.

Links

You may not create a link to a malicious or undesirable website from this website.

License to use Website

  1. Unless you own or control the relevant rights in the material, you may not:
    • republish material from our website (including republication on another website);
    • sell, rent or sub-license material from our website;
    • exploit material from our website for a commercial purpose;
    • redistribute material from our website.
  2. We reserve the right to limit access to parts of our website, or even the website in its entirety, at our discretion. You may not circumvent or attempt to circumvent any access control mechanisms on our website.

Unacceptable Use

  1. You may not:
    • use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
    • connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
    • use our website to copy, host, transmit, publish or distribute any material which consists of (or is linked to) any malicious computer software;
    • access or scrape our website with any robot, spider or other automatic methods, except for the purpose of indexing search engines;
    • use data gathered by our website for any direct marketing activities (including without restriction direct mail, email, telephone or SMS marketing.)
  2. You must:
    • ensure that all information you give us through our website, or in relation to our website, is true, accurate, updated, complete and non-misleading.

Limited Warranties

  1. We do not warrant or represent:
    • the completeness or accuracy of the information or advice published on our website;
    • that the material on the website is up to date; or
    • that the website or any service on the website will remain available.
  2. We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time at our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
  3. To the maximum extent permitted by applicable law, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

Limitations and Exclusions of Liability

  1. Nothing in these terms and conditions will:
    • limit or exclude any liability for death or personal injury resulting from negligence
    • limit or exclude any liability for fraud or fraudulent misrepresentation
    • limit any liabilities in any way that is not permitted under applicable law
    • exclude any liabilities that may not be excluded under applicable law
  2. To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
  3. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
  4. We will not be liable to you in respect of any loss or corruption of any data, database or software.
  5. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
  6. We will not be liable to you in respect of any special, indirect or consequential loss or damage.
  7. You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; 
  8. You agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions.

Breaches of these Terms and Conditions

  1. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
    • send one or more formal warnings to you
    • temporarily suspend your access to our website
    • permanently prohibit you from accessing our website
    • block computers using your IP address from accessing our website
    • contact any or all of your internet service providers and request that they block your access to our website
    • commence legal action against you
  2. Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation, creating and/or using a different account).

Variation

  1. We may revise these terms and conditions from time to time.
  2. The revised terms and conditions will be applicable for the use of our website from the date of publication on this website. 
  3. You hereby relinquish any right you may have had, to be informed of any changes having been made to these terms and conditions.
  4. If you do not agree to the revised terms and conditions, you must stop using our website.

Assignment

  1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
  2. You may not without our prior written consent assign, transfer, sub-contract or otherwise, deal with any of your rights and/or obligations under these terms and conditions.

Severability

  1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
  2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 

Third-Party Rights

  1. A contract under these terms and conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party.
  2. The exercise of the parties rights under a contract under these terms and conditions is not subject to the consent of any third party.

Jurisdiction

  1. These terms and conditions shall be governed by and construed in accordance with South African law.
  2. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.

Our Details

This website is owned and operated by: Chimola SA

You can contact us: using our website contact form; by telephone, on the contact number published on our website from time to time; or by email, using the email address published on our website from time to time.

In this disclaimer, “we”, “us” and “our” means and refer to Chimola SA.

 

Email Disclaimer

Introduction

This disclaimer governs the use of all emails sent from Chimola SA

No Advice

The information contained in this email is not advice, and should not be treated as such. You must therefore not rely on any information in this email as an alternative to legal, financial or accountancy advice from appropriately qualified professional services.

No Representation of Warranties

To the maximum extent permitted by applicable law and subject to section 5 below, we exclude all representations, warranties, undertakings and guarantees relating to the email. Without prejudice to the generality of the foregoing paragraph, we do not represent, warrant, undertake or guarantee:
  1. that the information in this email is correct, accurate, complete or non-misleading
  2. that the use of the guidance in the email will lead to any particular outcome or result

Limitations and Exclusions of Liabilities

The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer: are subject to section 5 below; and govern all liabilities arising under the disclaimer or in relation to the email, including liabilities arising in contract, in delict (including negligence) and for breach of statutory duty.
  1. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
  2. We will not be liable to you in respect of any business losses, including without limitation loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
  3. We will not be liable to you in respect of any loss or corruption of any data, database or software. 
  4. We will not be liable to you in respect of any special, indirect or consequential loss or damage.
  5. Please note that our office will never change or adapt our trust banking details via email or other electronic forum. Please contact our office for formal verification should you receive any correspondence of such nature.

Exceptions

Nothing in this disclaimer shall limit or exclude our liability for death or personal injury resulting from negligence; limit or exclude our liability for fraud or fraudulent misrepresentation; limit any of our liability in any way that is not permitted under applicable law; or exclude any of our liabilities that may not be excluded under applicable law.

Severability

If a section of this disclaimer is determined by any court or other competent authority to be unlawful and/or unenforceable, the other sections of this disclaimer continue in effect.   If any unlawful and/or unenforceable section would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the section will continue in effect. 

Law and Jurisdiction

This disclaimer will be governed by and construed in accordance with South African law, and any disputes relating to this disclaimer will be subject to the exclusive jurisdiction of the courts of South Africa.

Confidentiality, Disclaimer and Prejudice

The contents of this e-mail and any attachments hereto (“the contents”) are confidential and are intended solely for the addressee. The contents may furthermore be subject to legal privilege, which privilege is not waived by the transmission or distribution hereof at any time or by any means. If you have received this e-mail in error, you are hereby notified that any disclosure, publication, copying or distribution is strictly prohibited if not expressly authorised by Chimola SA. Please inform the sender immediately and destroy the original. Chimola SA accepts no liability of whatever nature for any loss, liability, damage or expense resulting directly or indirectly from access to this message and any files or links that are attached hereto. If this e-mail contains, refers to or includes a settlement proposal or other offer then, unless expressly stated to the contrary, such proposal or offer is made without admission of liability, without prejudice to the rights of Chimola SA and its clients, and may be revoked at any time.

Our Details

In this disclaimer, “we” means (and “us” and “our” refer to) Chimola SA.

Returns and Exchanges Policy

Returns

If the product you received is faulty, damaged, defective, or deemed unsafe as per the Consumer Protection Act, you may return it to us within 14 days of receipt in its original condition and packaging. Upon receiving the returned item, we will issue a credit that can be used to place a new order.

 

Exchanges

To qualify for an exchange, the item must be unused, with the original tags still attached, and the packaging must be undamaged. Items that meet the exchange criteria can be returned within 14 days of receipt.

Shipping Costs

Customers are responsible for courier costs when returning or exchanging any parcels that meet the return or exchange criteria.

Exclusions

This policy does not apply to items that:

  • Are returned after 14 days
  • Have been opened, unsealed, used, or are missing any accessories
  • Have been personalized or custom-made
  • Were purchased on sale or at a discounted price