Frequently Asked Questions
Are Chimola bags durable?
Are Chimola bags durable?
Yes. Our bags are made with quality materials and durable construction to handle everyday school life.
How do I choose the right bag?
How do I choose the right bag?
Choose a bag based on your child's age, height, and daily school needs. Product dimensions are listed on each product page to help you find the right size.
How do I wash my Chimola bag?
How do I wash my Chimola bag?
We recommend cleaning your bag with a soft damp cloth and mild soap. Avoid machine washing, tumble drying, or using harsh chemicals, as this may damage the material, print, or embellishments. Allow the bag to air dry completely before using it again.
Do you deliver across South Africa?
Do you deliver across South Africa?
Yes. We deliver nationwide so you can shop from anywhere in South Africa.
How long does delivery take?
How long does delivery take?
Orders are typically delivered within 3 to 7 business days, depending on your location.
Can I change or cancel my order?
Can I change or cancel my order?
If your order has not yet been processed or dispatched, we'll do our best to assist. Please contact us as soon as possible.
Can I track my order?
Can I track my order?
Yes. Once your order has been dispatched, you'll receive tracking information so you can follow your delivery.
What if I receive a damaged or incorrect item?
What if I receive a damaged or incorrect item?
Please contact us within 10 days of receiving your order with your order number and photos of the item. We'll work with you to resolve the issue as quickly as possible.
Do you offer refunds?
Do you offer refunds?
If you receive a faulty, damaged, defective, or unsafe product, you can return it within 10 days of delivery. Once the item has been inspected, a refund or store credit will be issued for the value of your purchase.
Do you have a physical store or warehouse?
Do you have a physical store or warehouse?
While we don't have a traditional retail store, our warehouse is open to the public. You're welcome to browse our full range, shop directly from our shelves, or collect your online order. We accept card and mobile tap-to-pay at our warehouse counter.
Visit us at:
Visit us at:
7 Theo Street, Wilkoppies, Klerksdorp, 2570
Still have questions?
Still have questions?
We're here to help! Contact us by phone, WhatsApp, or email, and our team will be happy to assist.


