Privacy Policy

Chimola SA is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

Information We Collect

We may collect personal information that you provide to us when you use our website, contact us or place an order.

This may include information such as:

• Your name

• Contact information

• Email address

• Delivery or postal address

• Information you provide when contacting us

• Account or order-related information

We may also collect standard website usage information through cookies and similar technologies.

Where possible, we will indicate which information is required and which information is optional.

How We Use Your Information

We use personal information only for the purposes for which it was collected and where permitted by law.

This may include:

• Communicating with you

• Processing and managing customer requests or orders

• Confirming or verifying identity where required

• Security and fraud prevention

• Customer or market research

• Statistical analysis

• Audit and record-keeping purposes

• Compliance with legal obligations

• Legal proceedings where necessary

Personal information may also be retained where required for legal, regulatory or legitimate record-keeping purposes.

Cookies

Our website may use cookies to help operate and improve the website.

Cookies may be used for purposes including:

• Identifying website sessions

• Maintaining your shopping cart

• Remembering preferences

• Website security

• Understanding website usage and performance

• Website analysis

Cookies may be either temporary session cookies or persistent cookies stored by your browser for a specified period.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Disclosure of Personal Information

We may disclose personal information to service providers involved in delivering products or services to you.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate privacy, confidentiality and security obligations are in place.

We may also disclose information:

• Where required or permitted by law

• Where required under an applicable industry code

• Where necessary to protect our legal rights

We do not disclose personal information unnecessarily.

Information Security

We take reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Our security measures may include controls relating to:

• Physical security

• Computer and network security

• Access to personal information

• Secure communications

• Third-party service providers

• Information retention and disposal

• Governance and regulatory compliance

• Monitoring access and usage

• Responding to security incidents

We periodically review our security measures and processes to help ensure personal information remains appropriately protected.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or outdated information

• Request deletion of personal information where legally permitted

• Withdraw consent where processing is based on consent

• Raise questions regarding how your information is processed

We may require appropriate identification before providing access to or making changes to personal information.

An access request may be subject to a fee where permitted by law.

Keeping Your Information Accurate

We encourage you to ensure that the personal information you provide to us remains accurate and up to date.

You may contact us if your information needs to be corrected or updated.

Third-Party Service Providers

We may use third-party service providers in connection with the operation of our website and the delivery of products or services.

These providers may process personal information where necessary to perform services on our behalf and are expected to handle such information with appropriate confidentiality and security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements.

The latest version will be published on this website.

Contact Us

If you have questions regarding this Privacy Policy, would like more information about our privacy practices, wish to withdraw consent, or would like to access or correct your personal information, please contact:

Email: info@chimola.co.za