Returns & Exchanges Policy

We want you to be happy with your Chimola purchase. Please review our returns and exchanges policy below.

Returns

If the product you received is faulty, damaged, defective or deemed unsafe, you may return it to us within 14 days of receipt.

To qualify for a return, the item must be returned in its original condition and packaging.

Once the returned item has been received and assessed, a store credit will be issued which can be used to place a new order.

Exchanges

Items may be exchanged within 14 days of receipt, provided that:

• The item is unused

• All original tags are still attached

• The original packaging is undamaged

Items that do not meet these requirements may not qualify for an exchange.

Return & Exchange Shipping Costs

Customers are responsible for the courier costs associated with returning or exchanging an item that meets the return or exchange criteria.

Items Not Eligible for Return or Exchange

Returns and exchanges will not be accepted for items that:

• Are returned more than 14 days after receipt

• Have been opened, unsealed or used

• Are missing accessories or original components

• Have been personalised or custom-made

• Were purchased on sale or at a discounted price

Need Help?

If you have any questions regarding a return or exchange, please contact us at info@chimola.co.za.