Shipping Policy

We aim to get your Chimola order to you as quickly and safely as possible.

Shipping Costs

Enjoy free shipping on all orders over R1,200.

For orders below R1,200, the applicable shipping fee will be displayed at checkout before payment is completed.

Order Processing

Once your order has been successfully placed and payment has been confirmed, it will be prepared for dispatch.

Orders placed over weekends or public holidays will be processed on the next business day.

Delivery

Delivery times may vary depending on your location, courier availability and other factors outside of our control.

Once your order has been dispatched, tracking information will be provided where available so that you can follow your delivery.

Please ensure that the delivery address and contact details supplied at checkout are correct. Chimola cannot be held responsible for delays caused by incorrect or incomplete delivery information.

Delivery Delays

While we do our best to ensure orders arrive within the expected timeframe, courier delays may occasionally occur due to circumstances outside of our control.

If you experience an issue with your delivery, please contact us and we will assist where possible.

Returns & Exchanges

Return and exchange courier costs are for the customer's account where an item qualifies under our Returns & Exchanges Policy.

For full information regarding eligible returns and exchanges, please refer to our Returns & Exchanges Policy.

Need Help?

For questions about your order or delivery, please contact us at info@chimola.co.za.